DELIVERY & RETURNS
We usually take 2-4 days for processing your order of the products that are in stock. If your order contains a product that is made to order or made to measure, please contact us for the time of the production.
Prague based pick up in person:
TRK showroom, Osadní 26, Praha 7.
Opening hours: By appointment only. Book your time here.
Shipping within Czech Republic
PPL: 110 Kč / ZÁSILKOVNA: 80- 100 Kč
FREE shipping and returns are offered in Czech Republic with an equivalent purchase of at least 6000 Kč Slovakia 7000 Kč and Europe, USA and CANADA with an equivalent purchase of at least 15.000 Kč.
The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.
Return in person at a studio address: Tereza Rosalie Kladosova studio, Osadní 26, Praha 7, 170 00.
If you are having trouble to send it back to us, we can arrange a pick up for you.
Once your item is received, we will inspect it and let you know if your return is approved or not. If it is, TRK will refund the full value of the goods using the same method as your original payment within 5 working days. Please note that we will not refund the original shipping cost and that we cannot refund international duties and taxes.
To start a return, you can contact us at firstname.lastname@example.org OR ask for return in your account at TRK e-shop. Please note that returns will need to be sent to the following address:
Tereza Rosalie Kladosova, Osadní 26, Praha 7, 170 00, Czech Republic
Contact number +420604161087
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All made to measure pieces, or garments with any kind of alterations can not be returned.
Please note that TRK gift cards can not be refunded.
Unfortunately, we cannot accept returns on final and archive sale items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order.